How much does it cost to sell tickets?
Free events cost nothing. For paid tickets The Ground charges 5% + HK$2.35 per ticket. That covers everything, payment processing included. There is no monthly fee and no setup fee.
Can I make it completely free for my business?
Yes. Turn on Pass Fees to Buyers and the fee is added at checkout, so you keep 100% of your listed ticket price.
How do FPS and PayMe payments work?
Turn on offline payments and attendees upload their payment receipt when they sign up. You verify it in one click from your dashboard. We don't charge online processing fees on manually verified offline payments, and every record still sits in one place. See offline payments in the Help Center.
When do I get paid?
Online payments run through Stripe Connect, and you set your own payout schedule in your Stripe dashboard. Setting it up takes a few minutes: connect Stripe.
What happens to fees if I cancel or refund?
Organizers handle refunds and set their own cancellation policy. Ticket fees are not refundable once a payment has gone through, so on a full refund the organizer covers those fees. More in refunds.