Help CenterOpen the admin

Create your admin account

Sign up with Google or with an e-mail and password, complete your phone number, and what to do if you forget your password.

2 min read · Updated 2026-09-16

Go to admin.theground.io. You will land on the sign-in page.

The admin sign-in page with "Continue with Google" and the e-mail / password form
The sign-in page. Use the 中文 | English links at the bottom to change language.

Option 1 – Continue with Google#

  1. Click Continue with Google and pick the Google account you want to use.
  2. The first time, you are asked to complete your registration with a phone number. Pick your country code (the field pre-selects the country you are in) and enter the number.
  3. Click Sign up. You are taken straight into the admin.
Complete your registration – phone number field

Option 2 – Sign up with e-mail#

  1. Click Sign up now under the sign-in button.
  2. Fill in the form – every field is required:
    • Username / E-mail – the login ID you will type when signing in. It can be a short username or your e-mail address.
    • Email Address – where password-reset and system e-mails are sent.
    • Display name – shown to members as the organizer / admin name.
    • Password and Confirm password – at least 8 characters, including at least one uppercase letter and one special character (for example !, @, #, $, %).
    • Phone number – with country code.
  3. Click Sign up. If the e-mail is already registered you will see "This email is already registered" – sign in instead, or reset your password.
The sign-up form

Signing in later#

Enter your Username / E-mail and password, or use Continue with Google. The eye icon in the password field shows or hides what you typed.

Forgot your username or password?#

  1. Click Forgot Username / Password on the sign-in page.
  2. Enter the e-mail address on your account and click Send email. You will see "Reset link sent! Check your email."
  3. Open the link in the e-mail and choose a new password (same rules as above). The link is single-use and expires – if you see "This link has expired", request a new one.

What happens after you sign up#

If you have never been added to an organization, the home page shows "Start with creating your organization". Continue with Create your organization.

If a colleague invited you as an admin through an invitation link, open that link after creating your account – you will be added as an admin of their organization and see it in the sidebar.