Payouts to your bank
How and when Stripe pays your ticket revenue to your bank account, and where to change the schedule and see statements.
Ticket money paid through Stripe lands in your organization's Stripe balance the moment a member pays, minus the Stripe fee (unless the buyer paid it). Stripe then transfers the balance to the bank account you entered during onboarding.
Where to look#
Organization Settings → Stripe Payment → Go to Stripe Dashboard. The Stripe Express dashboard shows:
- Balance – available now vs. pending (recent payments clear after a few days).
- Payouts – every transfer to your bank with date, amount and status.
- Payments – each transaction with the fee breakdown; refunds and disputes.
- Settings – bank account, payout schedule, business details, tax information.
The admin itself shows per-member amounts (Amount Paid vs. Organizer Amount) on each member's payment page – see Track and manage payments.
Payout schedule#
You choose the schedule in the Stripe Dashboard: automatic daily, weekly or monthly, or manual payouts you trigger yourself. Weekly (e.g. every Monday) is a good default for event organizers – one transfer per week is easy to reconcile with your member list.
Why has nothing been paid out?#
| Cause | Fix |
|---|---|
| Stripe status Partially Complete – payouts disabled until verification finishes | Stripe Payment tab → Continue Verification and supply the missing information (usually ID or bank details) |
| Balance still pending | New payments take a few business days to become available; then they pay out on the next scheduled date |
| Stripe requested more information by e-mail | Follow the link in Stripe's e-mail or open the dashboard – payouts resume when done |
| Bank details incorrect | Fix them in the Stripe Dashboard → Settings |
Statements and accounting#
Download payout and payment reports from the Stripe Dashboard. In the admin, Manage → Export to CSV in each event gives you the member-level list (who paid, how much, promo codes) to match against Stripe.