Contact support

How to reach The Ground team, what to include so we can help quickly, and the built-in tutorial.

1 min read · Updated 2026-09-16

Ways to reach us#

E-mail – info@theground.io – the fastest way to reach the team (we are based in Hong Kong).
Onboarding call – book a free 30-minute call if you are setting up a community, migrating from another tool or planning a large event.
In-app tutorial – click Tutorial in the top bar of the admin for an interactive walk-through of the main screens.

The more of this you send, the faster we can fix it:

The organization name and, if relevant, the event or team link (copy the URL from your browser – it contains the ID, e.g. /event/732).
What you did, what you expected, what happened – the exact message text helps ("Sign-up deadline cannot be after the event start date").
A screenshot (blur members' personal details if you like).
For member problems: the member's e-mail and roughly when they tried.
For payments: the Payment ID from Stripe Payment Transactions – never send card numbers.
Your browser and device (e.g. Safari on iPhone, Chrome on Windows).

We build The Ground with Hong Kong organizers. Tell us what would save you time – e-mail works, or mention it on the onboarding call.

Found a security issue? Please e-mail us directly rather than posting publicly; we treat these reports as urgent.

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