What is The Ground admin?
The organizer portal in one page – the building blocks (organizations, events, teams, members, admins) and how they fit together.
The Ground has two sides:
- theground.io – the public app where people discover events on the Explore page, join, pay and get their ticket / QR code.
- admin.theground.io – the organizer portal (this is what the Help Center covers). Here you create and manage everything your community sees on theground.io.
Everything in the admin hangs off a small set of building blocks.
The building blocks#
| Block | What it is | Where you manage it |
|---|---|---|
| Organization | Your club, studio, brand or community. It owns events, teams, members and the Stripe account. You can belong to several. | Sidebar → Organization Settings |
| Event | A one-off happening with a public event page: a run, workshop, tournament, brunch. Can be free or paid, public or private, single or multi-session. | Home → Events tab |
| Team (Beta) | A recurring group – a weekly class, a squad, a training camp – with a calendar of activities, attendance and notices. | Home → Teams (Beta) tab |
| Member | Anyone who has joined one of your events or teams. Their profile, sign-up answers, payment status and check-in live with the event/team; the person also appears in your organization-wide Members list. | Event/Team → Member tab, or sidebar → Members |
| Admin | A user who can log in to the admin and manage your organization. Admins can additionally be assigned per event/team. | Sidebar → Members → Admins |
| Materials | Files (PDF, images, video) you upload for members – shared from team activities and collected in My Materials. | Sidebar → My Materials |
How a typical event flows#
- Set up once – create your account, your organization and (only if you sell tickets) connect Stripe. See the Quick-start checklist.
- Create the event – name, poster, venue, date, then payment & ticket options, then visibility. See Create an event.
- Share it – copy the event page link, share on WhatsApp, or let people find it on the Explore page if the event is public. See Promote your event.
- Manage sign-ups – approve requests, verify offline payments, answer questions, send notices. See Approve and manage sign-ups.
- Run the day – scan attendees' QR codes or confirm check-in manually. See Check-in.
- Afterwards – refund if needed, export your member list, duplicate the event for next time.
Languages#
The admin is available in English and 中文. Switch with the toggle on the login page, or later under your account menu → Setting Page → Language.
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