Plans and limits
What the free plan includes, what changes on a premium plan, how an expired subscription affects your organizations, and how to upgrade.
The Ground's core model is simple: free events are free, and for paid events you or the buyer pay one fee of 5% + HKD 2.35 per ticket, with payment processing included. Full details on the pricing page.
Plans are shown in two places: the organization dropdown in the sidebar labels each organization free or premium, and your User Account page shows your personal Current Subscription and end date.
Free plan#
Every new organization starts on the free plan. It includes:
- Unlimited free event pages, approval, sign-up forms, notices, invitations, QR check-in
- Paid events with Stripe and offline payments (see Fees)
- Teams (Beta) with activities, attendance and statistics
- Up to 100 events and 100 teams per organization. At the limit you will see "You have reached the maximum number of events / courses for free plan" and Create Event / Create Team turn grey. Delete old test events to make room, or upgrade.
Premium plan#
Premium (also called the pilot plan) is a monthly or yearly subscription attached to your account that unlocks higher limits for the organizations marked premium and priority support. Talk to us for current pricing and features – book a call or e-mail info@theground.io.
When a subscription expires#
If your subscription end date has passed:
- In organizations labelled premium, Create Event and Create Team are greyed out.
- Existing events in those organizations become inactive – no green check on the Events list – so they cannot be updated ("You cant update an invalid event") and notices cannot be sent.
- Members, payments and data are kept; nothing is deleted.
- Free-plan organizations are not affected.
Renewing restores everything. Until then, you can still run events in a free-plan organization.
Upgrading or renewing#
Use the Upgrade Plan / Subscription option in the admin where shown, or contact us and we will set it up. After payment you land on "Subscription successful – Thank you for subscribing!" and your User Account page shows the new end date.
Changing plan per organization#
Plans are attached to organizations. If you only need premium for one club, keep the others on free. Ask support if you want to move an organization between plans.