Payment and pricing validation messages

Every warning the admin can show while you set prices, early bird, group tickets, promo codes and payment methods – and what to change.

4 min read · Updated 2026-09-16

The admin validates prices when you click Save / Update. Find your message below.

Payment methods#

Message	Meaning	Fix
No payment method set up – Both online and offline payment are not set up, and members have no way of making payment.	Paid event, Stripe not complete, Offline Payment off	Tick Offline Payment and add instructions, and/or complete Stripe
Offline payment instructions missing – You can still save now. Members will see a default message until you add instructions.	Offline Payment ticked, no text	Payment card → `Edit Instructions`
Pricing cannot be empty when collect payment is on.	Paid event without a price	Enter a price in the Ticket card
Cannot be changed after creating the event. Please create a new one.	Trying to switch Free ↔ Paid or turn off multiple sessions / ticket types	Duplicate or create a new event

Message	Fix
Early bird price must be between 10.00 and 100000.00 HKD, and not exceed the base price.	Enter a price from HKD 10 up to the base price
Please select the early bird end date and time.	Fill in the Before date and time
Early bird end date cannot be after the event start date.	Move the Before date earlier (or the event later)

Message	Fix
Group ticket must be at least 2.	Maximum tickets per person ≥ 2
Group ticket cannot exceed capacity.	Lower the maximum or raise capacity
Turn on group tickets and set maximum tickets per user to at least 2.	Discounts need group tickets first
Set a valid base price first.	Enter the ticket price before adding rules
Please add at least one group discount rule.	Add a rule or `Clear rules` and close
Minimum seats must be at least 2. / Each rule must require more seats than the previous one.	Use ascending thresholds: 2 or more, then 3 or more …
Unit price must be between 10.00 and 100000.00 HKD.	Per-seat price within range
No more seat options available for another rule.	You already have a rule for every threshold up to the maximum

Message	Fix
Code must be 4–12 letters or numbers.	Letters and digits only, 4–12 characters
Discount must be greater than 0.	Enter a positive amount
This is ≥ ticket price; attendees can check out for $0.	Information only – the code makes the ticket free
This would leave a charge of HKD X … Charge must be $0 or at least HKD 10.00.	Change the discount or the price so every tier is HKD 0 or ≥ 10
Active promo ‹code› on "‹ticket›" would leave a charge of HKD X …	You edited a price that conflicts with an active code – change the price or deactivate the code
Save the ticket type first.	Multi-ticket events: click `Update` to save the new ticket type, then add codes
Could not create / update / load promo code.	Temporary error – retry; check your connection

Message	Fix
Please select the sign-up deadline date and time.	Fill both fields or untick the deadline
Sign-up deadline cannot be after the event start date.	Move the deadline before the start
Please select the start date, start time, end date, and end time.	Fill all four or tick Event date to be Announced
Start time cannot be later than end time.	Fix the end time (next day for late-night events)

Message	Fix
Add at least one session / ticket type before saving …	Create them in the Setting tab
Add at least 2 sessions / 2 ticket types before saving with Multiple … enabled.	Add a second one, or keep the switch off
At least one session must be open. / At least one ticket type must be active.	Set one to Open / Live
Select at least one session for this bundle.	Tick sessions in the ticket type
One or more sessions in this bundle are no longer on this event.	Re-select the bundle's sessions
Sessions with accepted members cannot be deleted.	Set the session to Hidden instead

Message	Fix
Amount must be greater than 0 / Amount cannot exceed original payment amount / Amount can have at most 2 decimal places.	Enter a valid amount
Only one refund can be made for each payment.	The payment was already refunded (fully or partially)
Refund failed	Check the failure message and your Stripe balance; retry from the Stripe Dashboard if needed

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