Login problems

Google vs. e-mail accounts, password rules, expired reset links, "please login again" messages and sessions that keep expiring.

2 min read · Updated 2026-09-16

You signed up with Google, so there is no password to reset. Click Continue with Google and pick the same Google account.

"Please fill in the Username/e-mail" / "Please fill in the Password"#

Both fields are required. Your login ID is the Username / E-mail you chose at sign-up – it may be a short username rather than your e-mail address. Try both; if neither works, use Forgot Username / Password with the e-mail address on the account.

Password rules#

New passwords need at least 8 characters, one uppercase letter and one special character (~ ! @ # $ % ^ & * ( ) - _ + = { } [ ] | \ ; : ' " < > , . / ?). "Passwords do not match" means the two fields differ.

"Reset link sent! Check your email." but no e-mail#

Check spam / promotions folders and search for "The Ground".
The e-mail goes to the Email Address on the account, which may differ from your login username.
Wait a few minutes and request again; only the newest link is valid.

"This link has expired."#

Reset links are single-use and short-lived. Request a new one from the sign-in page and open it promptly.

Your admin session ended – after inactivity, a password change, or logging in on another device. Log in again; your work is saved up to your last Update.

You opened an old or incomplete link (for example a Stripe return URL or a bookmark to a login callback). Go to admin.theground.io and log in normally.

Logged in, but the dashboard is empty#

No organization yet – you see "Start with creating your organization". Create one, or open the admin invitation link a colleague sent you.
Wrong organization selected – switch with the sidebar dropdown.
You are a member, not an admin – the organization does not appear at all. Ask an admin to add you.

Language switched unexpectedly#

Use the 中文 | English toggle on the login page, or Setting Page → Language once logged in.

Two-factor / SSO#

The admin supports Google sign-in and e-mail + password. If your Google account uses 2-step verification, complete it in Google's own screen.

Was this article helpful?

"Your account was registered with Google Sign in, please continue with that"#