Troubleshooting & FAQ
Greyed-out buttons, Stripe errors, members who cannot join, payment validation messages, check-in and login problems.
- Why is "Create Event" or "Create Team" greyed out?The three reasons the create buttons are disabled – expired premium subscription, free-plan limit reached, or not being an admin – and how to fix each.
- Stripe setup problemsThe messages you can meet on the Stripe Payment tab and during onboarding, what they mean and how to resolve them.
- Members say they cannot join or payA checklist for the usual causes – no payment method, no open session or live ticket, deadline passed, capacity, private link, cancelled or inactive event.
- Payment and pricing validation messagesEvery warning the admin can show while you set prices, early bird, group tickets, promo codes and payment methods – and what to change.
- Check-in problemsScans that open the login page, QR codes that will not read, "token expired", wrong event, and how to fall back to manual check-in.
- Login problemsGoogle vs. e-mail accounts, password rules, expired reset links, "please login again" messages and sessions that keep expiring.
- Contact supportHow to reach The Ground team, what to include so we can help quickly, and the built-in tutorial.